Question 1

Do you allow dogs?

Accepted Answer

Yes, we allow well behaved dogs at £5 per night per dog. However, they must be kept on a lead around the cottages and farm buildings.

Question 2

Do you have linen available?

Accepted Answer

Yes, we supply all linen and towels.

Question 3

Do you have high chairs and cots available?

Accepted Answer

Travel cots, high chairs and stair gates are available free of charge. Please request on booking. Please bring your own bedding for the cot.

Question 4

Can I charge my electric vehicle at The Dinney?

Accepted Answer

Yes, we have two EV charging points, which are available to guests staying in any cottage or the b&b.

Question 5

Are fuel and power included in the holiday price?

Accepted Answer

The cost of your cottage includes all heat and light and VAT (excluding the charging of electric vehicles).

Question 6

Do I need to bring cooking equipment?

Accepted Answer

All of cottages are well equipped for catering for yourselves.

Question 7

What time can we arrive and when do we have to leave?

Accepted Answer

Arrival time is 4pm. Departure is 10am. There is no need for key collection as your cottage will be open and ready for your arrival at 4pm. On departure, just leave your key in the door. Earlier arrival times and later departure times are by arrangement only.

Question 8

What happens if we need to cancel our holiday?

Accepted Answer

We recommend that all our guests take out their own travel insurance. Please see our terms and conditions before booking.

Question 9

What do we do if we have problems during our stay?

Accepted Answer

Karen, the owner/manager, lives on site so most minor problems can be resolved quickly. A contact number is in the cottage – call this in case of an emergency.

Question 10

Will the cottage be cleaned during our stay?

Accepted Answer

The cottages are not cleaned during your stay. However, an extra clean can be requested for an additional charge.

Question 11

Are there any rules regarding celebrations during our stay?

Accepted Answer

Do you allow dogs? Do you have linen available? Do you have high chairs and cots available? Can I charge my electric vehicle at The Dinney? Are fuel and power included in the holiday price? Do I need to bring cooking equipment? What time can we arrive and when do we have to leave? What happens if we need to cancel our holiday? What do we do if we have problems during our stay? Will the cottage be cleaned during our stay? Are there any rules regarding celebrations during our stay?

At The Dinney we try to have a relaxed environment. However, it is very important that any celebrations do not disrupt the stay of guests in any of our other cottages. Please be considerate when playing music and using the BBQs, especially in the summer months when windows are open. Small fireworks are permitted by arrangement (please remember we have farm animals and many guests bring their dogs on holiday with them).

Do you cater for specific accessibility needs? Can we smoke inside the property? How and when do I pay the balance? Will I receive any booking confirmation/directions to the property? Is there a mobile signal at the property?

Question 12

Do you cater for specific accessibility needs?

Accepted Answer

Our accommodation is generally very user-friendly but if you have specific accessibility needs, please give us a call to discuss this.

Question 13

Can we smoke inside the property?

Accepted Answer

All the properties are strictly non-smoking.

Question 14

How and when do I pay the balance?

Accepted Answer

Please pay the balance six weeks before arrival. Guests should receive a email reminder. The balance can be paid by cheque, bank transfer (please email for bank details), credit/debit card or cash.

Question 15

Will I receive any booking confirmation/directions to the property?

Accepted Answer

You will receive a welcome pack with comprehensive information by email.

Question 16

Is there a mobile signal at the property?

Accepted Answer

The Dinney seems to have a more than adequate mobile phone signal for a rural area. All cottages have free WiFi.

FAQs